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DEPUTY STORE MANAGER
Oxford St, London
Location
Oxford St, London
Join the House of CB team as a Deputy Store Manager in our flagship Oxford Street, London location and become a key player in an evolving global fashion phenomenon.
House of CB is a leading British womenswear brand, internationally acclaimed for its high octane, statement designs for every occasion. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable House of CB. Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing House of CB. So that’s what she created; a brand that makes pieces for real women who own their femininity.
House of CB is a leading British womenswear brand, internationally acclaimed for its high octane, statement designs for every occasion. The brand has evolved from the signature bodycon dresses to gorgeous statement pieces that are unmistakable House of CB. Our founder, Conna Walker, is inspired by iconic women, killer curves and everything empowering. She wants women to feel sexy and powerful simultaneously when wearing House of CB. So that’s what she created; a brand that makes pieces for real women who own their femininity.
WHAT YOU'LL DO
Through inspiring and organised leadership, you will motivate and oversee the retail team to ensure an exceptional level of service is being delivered to create a memorable and inclusive customer experience. Reporting directly to the Management team, you will contribute to the daily store operations to achieve strong sales and drive overall store performance.
CUSTOMER EXPERIENCE
- Promote a polished, professional, and positive environment to achieve an exceptional level of customer service and satisfaction.
- Work quickly and efficiently to recognise and act upon store requirements to ensure customer service, teamwork and performance does not suffer, no matter how busy the location.
- Identify future customer opportunities through an in-depth understanding of product and service requirements.
- Actively manage the customer flow on the shop floor through maintaining a managerial presence to ensure exceptional service is delivered and the team are fulfilling brand expectations.
- Manage and resolve customer issues to retain the customer loyalty and relationship.
SALES & PROFIT:
- Work innovatively and commercially within Company guidelines to consistently drive, achieve, and exceed sales targets.
- Analyse sales and KPI reports and confidently take action to maximise results.
- Plan, implement and monitor store and payroll budgets to ensure they are not exceeded.
- Identify business opportunities and provide weekly feedback to Senior Management regarding product performance, operational procedures, sales techniques, and customer experience.
- Actively protect profit, and always prevent loss.
VISUAL & MERCHANDISING:
- Partner with the Store Manager, Operation Manager and Visual Merchandising team to provide tangible feedback on product performance to reach store targets and grow the business.
- Maintain consistent inventory levels to commercially manage store profitability and ensure the image and merchandising guidelines of the store are maintained.
- Delegate and manage daily replenishment, delivery, and general stock organisational tasks.
PEOPLE & CULTURE:
- Initiate or attend daily team meetings to communicate current business trends and relevant updates to motivate the team each day.
- Follow HR best practises to participate in employee performance evaluations, wellbeing check-in’s and annual appraisals to ensure growth and success.
- Actively participate in, recruiting, onboarding, training and retaining a productive, energetic and diverse team.
- Identify and align talent with job functionality to ensure a positive and consistent customer experience.
- Support the Store Manager with schedules, vacation, and payroll tasks.
- Ensure and enforce health and safety routines to maintain the overall safety and well-being of our customers and employees.
WHAT WE ARE LOOKING FOR
- A proven track record of retail management and leadership experience.
- A passion for delivering outstanding customer service and dedicated to exceeding expectations.
- Strong communication skills to effectively lead, motivate and retain talent.
- Flexibility in working hours with weekend availability to accommodate our dynamic environment.
- Holds a proactive mindset, uses initiative and is a critical thinker.
- Ability to multi-task with ease in a fast-paced environment.
WHAT WE OFFER
- Recieve a competitive rate of pay that reflects your experience and contribution
- Generous brand discount with bi-annual extra discount days
- Unlock monthly bonus opportunities based on performance
- Take part in an Employee of the Month incentive.
- Celebrate your birthday with a paid day off
- Participate in an employee development programme that nurtures your growth and potential
- Free access to unlimited confidential mental health support
