Good news! When you make a House of CB purchase, you’re entitled to our standard free delivery service. This service operates weekdays Mon - Fri 8am to 5pm. To ensure you get all your goods before the weekend, please place your order by Tuesday to receive by Friday at the latest.

All UK orders take approx. 2-3 working days, however if your item is located in a different warehouse it may take up to 6-7 working days

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

Good news! When you make a House of CB purchase, you’re entitled to our standard free delivery service. Standard delivery operates weekdays Mon - Fri 8am to 5pm.

All USA orders take approx. 2-3 working days. To ensure you get all your goods before the weekend, please place your order by Tuesday 4pm Pacific time to receive by Friday at the latest. Unfortunately, we do not offer a Saturday service or Next Day Delivery.

Please note, we don’t deliver to all USA locations. Delivery excludes: Alaska, Guam, Hawaii, Northern Mariana Islands and the Virgin Islands.

We do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

Use the dropdown box to find your country and view delivery times and charges.

Good news, as a House of CB member we can deliver your items Mon - Fri 8am to 7pm.

There is no next day delivery or Saturday service.

DELIVERY SERVICE

All our international deliveries are handled by UPS, FedEx, DPD, TNT and Troll.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At House of CB we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

Guess what! We have return depots located in the UK, USA, Australia, Canada and Spain, making it easy to return to your items. The best part? Return addresses will be included in your order.

All orders placed now can be returned within 28 days of being received. This applies to online order and purchases made in our store.

Our stores will also be accepting return of online purchases so you can drop your return in store if that fits best. However, in concessions you will only be able to return orders purchased in that concession.

RETURNS

Sometimes things don't work out – we're happy to accept returns on any full price garment that is unworn and still fitted with its satin security ribbon and all original labels. This applies to any full price item dispatched back to us within 28 days of receipt.

Shipping costs are not covered by House of CB when items are sent back, so we suggest using your local post office for the best service and a tracking ID. We can't take responsibility for parcels lost while being returned to us.

You'll find our return instructions on the returns sheet enclosed with your delivery. Just make sure your return reaches us within 28 days of receipt.

Mislaid your returns sheet? Don't panic – email us at [RETURNS@HOUSEOFCB.COM] and we'll be happy to help.

When filling out the sheet, please indicate whether you'd like a refund or an exchange. Some items aren't eligible for a return or refund, but don't worry – we make this clear at the point of purchase.

REFUNDS

Refunds are credited back to your original payment method and processed within 2–3 working days of us receiving the item. Please note: SALE items are refunded via store credit.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This varies between banks, so please check with your bank directly, as we're unable to amend this.

Store credit refunds are issued as a code sent to your email inbox, available once your return has been processed (2–3 working days).

Store credit may only be used for purchases on app.houseofcb.com, is not transferable, may not be redeemed or exchanged for cash except where required by law, and expires after twelve (12) months from the date of issuance. Any eligible returns, cancellations, or refunds applicable to a purchase using store credit will be credited back in the form of store credit.

EXCHANGES

We accept exchanges on any full price garment that is unworn and still fitted with its security ribbon and all original labels. This applies to any item dispatched back to us within 28 days of receipt.

Exchanges take around 2–3 working days to process, plus delivery time to your area.

Shipping costs are not covered by House of CB when items are sent back.

You'll find our exchange instructions on the returns sheet enclosed with your delivery. Make sure your return reaches us within 28 days of receipt and identify which item you'd like replaced.

Mislaid your returns sheet? Don't panic – email us at [RETURNS@HOUSEOFCB.COM] and we'll be happy to help.

Feel free to be picky – you can exchange your item for any size or item (subject to stock) and we'll send it back to you at no extra charge. We offer 2 exchanges for every item.

If your replacement costs more, a gift card will need to be purchased for the difference – just let us know at [RETURNS@HOUSEOFCB.COM] once you have. If the replacement costs less, we'll refund the difference to your original payment method. Alternatively, you can refund the original item and purchase the new, lower-priced item separately.

SALE ITEMS

We can only refund returned sale items by credit note for use on our online store.

3 for £190 deals are not returnable for exchange, refund or store credit.

£45 sale items are not returnable for exchange, refund or store credit.

5 for £100 promos are not returnable for exchange, refund or store credit.

LATE RETURNS

We’re unable to accept returns beyond the 28 days of your receipt and anything sent to us after 28 days may be returned to you.

CARRIERS TO RETURN

Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.

INSURANCE

House of CB insures each purchase during the time it is in transit until it’s delivered to you. For all deliveries, we require a signature. At this point, responsibility for your purchased goods passes to you.

Sending the item to someone else? If you got your House of CB items as a gift or something similar, the person who signs for the package confirms receipt and is accountable for the package.

We take pride of our House of CB items, so anything returned should be new, unused and with all our security garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

If you’re returning something faulty, damaged or soiled please contact RETURNS@HOUSEOFCB.COM prior to sending any return.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

House of CB insures each purchase during the time it’s in transit until it’s delivered to you. For all deliveries we require a signature, at which point responsibility for your purchased goods passes to you.

Not the receiver of the purchase? If you got your House of CB items as a gift or something similar, then the person who signs for the package confirms receipt and is accountable for the package.

We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.

Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.

Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.

We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.

To minimise delays, we recommend using your work address as your delivery address.