contact_us_mobile - House of CB | Womenswear designed in London.

contact_us_mobile

Ordering

I am having website / login / ordering problems+

1. Please check that the card details match the billing address that you have entered

2.Please check that all card numbers and verification codes are correct If you still need assistance, please

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Will you be restocking on this item?+

We generally restock on most items within around 2 weeks
Need further, more specific information on restocking for a perticular item?

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I want to cancel or change a recent order+

Please note that whilst we will endeavour to cancel or change an order, we cannot guarantee that these changes will take place if the order has already processed.
Please to give us further info about your requested changes
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I have received a 'Backordered' or "Partially Shipped' or 'Out of Stock' email and wish to discuss it+

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Delivery

Where is my order?+

Most Celebboutique deliveries take 2-3 working days so please allow this time before enquiring, although there are some countries exceptions
Ireland - approx 10 days
Germany - approx 10 days
Russia - approx 10 days
Orders from any featured designers or vendors, such as PAvon or BDeS are despatched directly from the designer and as such usually have a longer delivery time of approx 10 working days.
If you still require more specific information regarding your delivery then please

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Product Received

Something's missing+

Please check any recent emails to you - you may have received a 'backordered' email which may mean that part of your order is currently out of stock and will be shipped when in stock. If you are ok to wait then you need do nothing - it will ship when it restocks If you would like to get a timescale of restocking, select something else or to have a refund instead, Please
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It's faulty/incorrect+

Sometimes things go wrong or mistakes happen, however we will try our best to fix it. Please drop us an email giving the exact problem and we will get right back to you:) Please
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Returns

I am chasing a return that I have already sent back+

1. Please check your tracking ID to ensure that it has been successfully delivered to us.
2. Please allow 2-3 days from the receipt of your return for it to be processed 3. If the return was for refund, please allow 7-10 days from receipt of the return for the refund to appear in your account Still need further help locating a return?
Please
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I have a question about my return that has already been refunded or replaced.+

Returns that are received for refund are usually subject to deduction of a nominal fee that covers the initial delivery charge. Please check the returns section on the website for full details. If you still need further info regarding a return that has already been refunded or relaced, Please
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Any other query

If none of the above apply to your query, please click here+

If none of our other options has not helped to solve your query then please contact us by
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